Welcome to The Spark House! Our goal is to provide exceptional support to ensure your success with our PPC services. This policy outlines our support procedures and commitments.
Email Support: Available at support@thesparkhouse.co. Response time: within 24 hours on business days.
Live Chat Support: Available on our website during business hours (Monday to Friday, 9 AM - 5 PM GMT).
Phone Support: Reach us at +1 (321) 362-6907 during business hours.
- Assistance with setting up PPC campaigns.
- Troubleshooting issues related to our platform.
- Guidance on best practices for optimizing campaigns.
- Clarifications on billing and account management.
- Managing PPC campaigns on behalf of users.
- Providing personalized marketing strategies beyond general advice.
- Troubleshooting issues not related to our platform.
- Urgent Issues: Within 4 hours.
- High Priority: Within 8 hours.
- General Inquiries: Within 24 hours.
1. Detection: We monitor our systems 24/7.
2. Notification: Users will be notified via email and our website.
3. Resolution: Our technical team will work to resolve the issue promptly.
We value your feedback. If you have suggestions for improving our services, please email us at feedback@thesparkhouse.co.
If you are not satisfied with the resolution provided, you can escalate the issue to our senior support team by emailing escalation@thesparkhouse.co. We aim to resolve escalated issues within 48 hours.
We are committed to protecting your privacy and data security. For more information, please refer to our Privacy Policy at www.thesparkhouse.co/privacy.
- Email: support@thesparkhouse.co
- Phone: +1 (321) 364-5907 +2349033641142, +2348085360570
- WhatsApp: +2349033641142, +2348085360570
- Address: 1570 Corporate Dr. Unit B Costa Mesa, CA 92626